SHIPPING POLICY — BIG BEAR FARMS

Last updated: 30 June 2026

Interpretation and Definitions

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Shipping Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our") refers to Alternate Foods, Johnsons Orchards, PO Raison, Dist. Kullu, Himachal Pradesh, India – 175128.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Big Bear Farms, accessible from https://www.bigbearfarms.in
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Shipping Coverage

We currently ship within India only. We do not offer international shipping at this time.

Shipping Duration

We endeavour, but do not guarantee, to deliver products to buyers within the suggested shipping times below.

Free / COD Shipping — Delhivery Surface + Bluedart Surface*

Express / Air Shipping — Bluedart*

*Orders placed before 11 AM are usually processed and dispatched the same day. All shipments are packed and manifested for dispatch within 2 business days of placing the order. During periods of high workload, dispatch may take up to 48 hours. We currently dispatch orders from our South Delhi warehouse. During the festive season rush, this may extend to up to 72 hours.

Please note that the above timelines for Express / Air Shipping are applicable to metro cities and major urban centres. For smaller towns and non-metro locations, delivery may take an additional 4–5 business days beyond the stated timelines. Serviceability to certain pincodes may also be limited — we will contact you if your pincode is not covered.

Due to ongoing aviation fuel shortages and flight cancellations, orders may at times take longer than usual.

Dispatch, Delays and Delivery Conditions

Other factors leading to a delay in delivery may be through the courier partner, transporters' strike, holidays, etc. We will not be held responsible for any such delays. We reserve the right to make delivery of the goods by instalments. If the goods are to be delivered in instalments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if we fail to deliver any one or more of the instalments, or if you have a claim in respect of any one or more of the instalments. If you fail to take delivery of the goods, we may at our discretion charge you for the additional shipping cost.

If you have specified a third-party recipient for delivery purposes (for example, as a gift), then you accept that evidence of a delivery at the address given is evidence of delivery and fulfilment by us of our obligation. An optional SMS with multiple delivery options is shared by our delivery partner wherever the service is available. Choosing an option is not mandatory; however, if a customer chooses a custom delivery option, all liabilities of service/product delivery now transfer to the customer, and we will be absolved of responsibility, thus evidence of delivery and fulfilment by us of our obligation. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by third-party delivery agencies and/or due to time required for statutory clearances during the delivery process.

Further, we may at times be unable to deliver the confirmed order(s) to you, and the reason for the same could include but is not limited to the following:

1. Unavailability of the relevant product;
2. Failure of the concerned manufacturer/supplier/designer/importer to deliver the relevant product to us;
3. Poor/improper/defective quality of the relevant product ascertained through our quality audit process; and
4. Inaccuracies or errors in product or pricing information.

In the event of any circumstance(s) as aforementioned, you shall not be entitled to any damages or monetary compensation. In the event we are unable to deliver the confirmed order(s) and the payment for such order(s) has been made by you through your credit/debit card, the amount paid while placing the order(s) on the Site will be reversed back to your card account. No refunds shall be applicable on orders made under the Cash on Delivery ("COD") option.

In case you do not receive your order within the specified time, please get in touch with us at: Email: orders@bigbearfarms.in Phone / WhatsApp: +91-9805177770

Free Shipping

Free shipping is only applicable on all prepaid orders above Rs 999. This is only valid if the order is sent to one address. In the case of gifting and customised orders which you order from us through phone or email, additional charges may be incurred on shipping. Our shipping partners under Free Shipping are Bluedart, Delhivery, Amazon Shipping, Xpressbees, DTDC and India Post.

Express / Air Shipping

Express Shipping is only applicable on prepaid orders where the express shipping option is added. Our shipping partner is Bluedart Express. Express / Air Shipping is charged at an additional cost, calculated based on the weight of your order, and is shown at checkout. Express Shipping is subject to pincode serviceability. If the pincode is not serviceable, we will contact you first, after which you will have the option to take a refund on the shipping amount and continue with another shipping option as mutually discussed.

Order Tracking

Once your order is dispatched, we will share your tracking details with you via email and WhatsApp so you can follow your shipment. In the rare event that you do not receive these — for example, if our email lands in your spam/junk folder or our WhatsApp messages are blocked — please contact us and we will share your tracking details directly.

Email: orders@bigbearfarms.in Phone / WhatsApp: +91-9805177770

Returns, Refunds and Cancellations

Order cancellations, refunds and replacements (including for damaged, wrong, missing or spoiled goods, and for non-delivery) are governed by our separate Return and Refund Policy. Please refer to that policy for full details.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

• Email: orders@bigbearfarms.in
• Phone / WhatsApp: +91-9805177770
• By Post: Alternate Foods, Johnsons Orchards, PO Raison, Dist. Kullu, HP, India – 175128