Return and Refund Policy

Last updated: 1st May, 2025

Thank you for shopping at Alternate Foods dba Big Bear Farms.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Order Cancellations

You are entitled to cancel Your Order within 2 hours without giving any reason for doing so.

The deadline for cancelling an Order is 2 hours from the time on which You place  the order for Goods or on which a third party you have appointed, who is not the carrier.

In order to exercise Your right of cancellation, You must inform the us of your decision by means of a clear statement along with your order ID. You can inform us of your decision by:

• • Phone number: +91-9805177770
  • Email: orders@bigbearfarms.in

We will reimburse You no later than 14 days from the day on which We receive the order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. 

Orders once dispatched will not be cancellable. 

No Returns or Exchange Policy

Due to the perishable nature of our products, we do not accept returns. In the event your shipment arrives damaged, you must contact us within 72 hrs from receiving your order. We reserve the right to limit refunds and replacements.

If you receive damaged goods, You may contact us for a replacement order after sending images/video of the damaged goods via email or phone. Please mention your order ID. We reserve the right to replace the goods based on the authenticity of the images/videos sent to us. 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: +91-9805177770
By Email: orders@bigbearfarms.in 
By Post: Alternate Foods, Johnsons Orchards, PO Raison, Dist Kullu, HP, India. 175128